Effective Date: July 11, 2026 | Last Updated: July 11, 2026
These Terms and Conditions ("Terms") govern your access to and use of Holden Concierge(the "Platform"), a service operated by Aram Inc. ("we," "us," or "our"). By accessing or using the Platform, creating an account, or placing an order through the Platform, you agree to be bound by these Terms in full.
If you are using the Platform on behalf of a company or other organization, you represent that you have the authority to bind that organization to these Terms, and references to "you" include both you individually and that organization.
If you do not agree to these Terms, do not access or use the Platform.
Holden Concierge is an AI-assisted promotional products platform that enables users to browse products, receive personalized recommendations, communicate with customer service representatives, manage orders, and track budgets and brand assets. The Platform is made available to authorized users by Aram Inc. and its authorized representatives.
We reserve the right to modify, suspend, or discontinue any feature of the Platform at any time with reasonable notice where practicable. We will not be liable to you or any third party for any modification, suspension, or discontinuation of the Platform or any feature thereof.
To access the full features of the Platform you may be required to create an account. You agree to provide accurate, current, and complete information during registration and to keep your account information updated.
You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You agree to notify us immediately at the contact address below if you suspect any unauthorized use of your account.
If your organization has an enterprise account, access to the Platform may be governed by your organization's administrators. Administrators may assign roles, set budgets, restrict features, and manage brand assets on behalf of your organization. You agree to comply with any access policies your organization establishes.
We reserve the right to suspend or terminate your account at any time for violation of these Terms, fraudulent activity, or extended inactivity, with or without notice.
You agree not to use the Platform to:
We reserve the right to investigate and take appropriate action against any person who, in our sole discretion, violates these provisions, including removing content, suspending or terminating accounts, and reporting violations to law enforcement.
The Platform facilitates the sourcing and ordering of promotional products. All orders are subject to availability, supplier confirmation, and applicable minimum order quantities. Placing an order through the Platform does not constitute a binding contract until we confirm acceptance of your order in writing or by email.
Prices displayed on the Platform are estimates based on current supplier data and are subject to change without notice. Final pricing is confirmed at the time of order acceptance and may vary due to quantity changes, decoration specifications, rush charges, or supplier price adjustments.
You are responsible for ensuring that any artwork, logos, or other materials you submit for decoration purposes do not infringe the intellectual property rights of any third party. By submitting artwork, you represent and warrant that you have all necessary rights and licenses to use that artwork for the intended purpose.
Production timelines and in-hands dates are estimates based on information available at the time of order. We are not responsible for delays caused by suppliers, shipping carriers, customs, or other circumstances outside our control. We will make reasonable efforts to communicate delays promptly.
Due to the custom nature of promotional products, orders cannot be cancelled once production has commenced. Returns are only accepted for orders that materially deviate from approved artwork or specifications. All return requests must be submitted within 10 business days of delivery.
The Platform and its original content, features, and functionality (including but not limited to software, text, graphics, logos, and user interface elements) are owned by or licensed to Aram Inc. and are protected by applicable intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of the Platform without our prior written consent.
You retain ownership of any content you submit to the Platform, including artwork, logos, brand assets, and communications. By submitting content, you grant us a non-exclusive, worldwide, royalty-free license to use, store, display, and process that content solely for the purpose of providing the Platform services to you.
The Platform uses artificial intelligence to generate product recommendations, descriptions, and other content. AI-generated content is provided for informational and inspirational purposes. We do not warrant the accuracy, originality, or fitness for purpose of any AI-generated content. You are responsible for reviewing and approving all content before use.
If you provide us with feedback, suggestions, or ideas regarding the Platform, you grant us a perpetual, irrevocable, royalty-free license to use that feedback for any purpose without compensation to you.
The Platform incorporates AI-powered features including a conversational concierge, automated product recommendations, and content generation tools. You acknowledge and agree to the following:
The Platform may integrate with or link to third-party services, suppliers, and platforms. These integrations are provided for your convenience. We do not control, endorse, or assume responsibility for any third-party services or content. Your use of any third-party service is governed by that service's terms and privacy policy.
THE PLATFORM IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
WE DO NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE DO NOT WARRANT THE ACCURACY OR COMPLETENESS OF ANY CONTENT ON THE PLATFORM.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ARAM INC. AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE PLATFORM OR THESE TERMS.
IN NO EVENT SHALL OUR TOTAL AGGREGATE LIABILITY TO YOU EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE TWELVE MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN WARRANTIES OR LIABILITY, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
You agree to defend, indemnify, and hold harmless Aram Inc.and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Platform, (b) your violation of these Terms, (c) your violation of any applicable law, or (d) any content or artwork you submit to the Platform.
If your organization accesses the Platform under an enterprise agreement, the following additional terms apply:
These Terms remain in effect for as long as you use the Platform. We may terminate or suspend your access at any time, with or without cause, with or without notice. Upon termination, your right to use the Platform ceases immediately. Provisions that by their nature should survive termination (including intellectual property, disclaimer, limitation of liability, and indemnification) shall survive.
These Terms are governed by the laws of the State of Texas without regard to its conflict of law principles. Any dispute arising out of or relating to these Terms shall first be subject to good-faith negotiation. If unresolved, disputes shall be submitted to binding arbitration in Dallas, Texas, under applicable arbitration rules. Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction.
We reserve the right to update or modify these Terms at any time. If we make material changes, we will notify you by email or by posting a prominent notice on the Platform. Your continued use of the Platform after such notice constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Platform.
Questions about these Terms? Contact us:
Aram Inc.
5646 Milton Street, Suite 675
Dallas, TX 75206
scout@holdenbrand.com
holdenbrand.com